Contact | Tel: 07594 649 157 | E-mail: jason@longbowbb.co.uk

TERMS AND CONDITIONS

  • All orders will be sent within 2 working days of receiving your order

  • Orders sent via a partially tracked service will only have partial tracking. We are not able to provide more information than is currently given online.

  • Partially tracked orders will be classed as lost after 12 working days for UK orders, 20 working days for international orders, from the date after the last tracking details are updated. We are not able to repeat or refund your order till this date has passed as there could be an unexpected delay in the delivery which is out of our control. 

  • If any item is received whereby the packaging is damaged, please DO NOT sign for this and advise us by email to jason@longbowbb.co.uk quoting your order number

  • Upon signing for the delivery you are accepting the correct delivery for your items, you do however have up to 24 hours from receipt to advise us of any issues

  • Please check the tracking number (supplied on the confirmation email) with the courier before contacting us to enquire as to the whereabouts of your package

  • If you order a product with a minimum age requirement, by ordering you confirm that you are of the required age.

  • We shall have no liability to you for any failure to deliver any goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire explosion or accident.

  • Please note that all postage of any item for whatever reason sent back to us will NOT be refunded, however in the case of faulty products, damaged products or any situation that requires a replacement, postage back to you will be covered by us.

  • We reserve the right to refuse any sale without prior notification.

  • You are responsible for all local charges and taxes for importing goods. If a package is abandoned or destroyed due to fees not being paid, we will not issue a refund.

  • Should an order be requested to be delivered to a country where Airsoft and the associated products are illegal, we will not be held responsible for customs seizure of your products. No refund will be issued. 

  • ​All damaged deliveries or shortages must be reported within 24 hours of receipt.

  • When you return an item always return a copy of your invoice and a note of your name, address, tel number and a brief description of why you are returning it.

  • In the unlikely event that your new purchase is faulty then please contact us immediately to discuss your problem. In the event that the product is indeed faulty and warrants a replacement, the original product must first be returned to us for inspection. Once our staff and engineer confirm the fault, at our discretion a replacement may then be arranged.

  • No refunds or replacements will be given on any product that has been damaged by negligence, carelessness or misuse. In these cases, all warranty on the product is voided.

  • No refunds or replacements can be given in the event of a non-receipt claim after 2 weeks (14 days) from the courier/postal services recorded delivery date. Longbow Gaming use tracked services meaning delivery dates are recorded by the courier/postal service used.

  • Unwanted products must be returned to us within 7 days with a letter explaining the situation and must be, un-opened, un-used and in the original, undamaged packaging missing no items from the packaging including any complimentary items and the original invoice. If opened or used in anyway, the item cannot be returned.

  • You are responsible for return postage costs.

Change of Mind Cancellations

You can return your purchase at any time either before or up to 14 working days following the day you receive the goods by:

  • emailing us at jason@longbowbb.co.uk if you ordered a product online (subject or title line of your email 'Returns').

  • Please include your full contact details and details of the return.

  • Postage back to us will not be covered.

  • Refunds will only be made after the purchase item/s are returned to us.

  • Your returned product must be complete and in 'as new' condition e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used in any way. It should be returned with the original box, packing and accessories you received with it. Any 'Free Gifts' received with the product must also be returned.

​Refunds​

All refunds will be subject to 7% of the order value being retained by Longbow Gaming. We have had to implement this as fees charged to Longbow Gaming for each transaction ARE NOT refunded to Longbow Gaming when we issue a refund.

We cannot cancel your purchase when:

  • you have used the product in any way,

  • any irreplaceable seal has been broken,

  • Whilst the goods are in your possession, you must take reasonable care of them and not use them.

Exclusions

  • Our warranty cover does not include:

  • Any transportation costs incurred in transporting the item back to us for repair

  • Any breakages and faults as a result of accidental/negligent damage or misuse

  • Any faults arising through using incorrect glue

Longbow Gaming may change the terms and conditions of our warranty from time to time as may be required.

Item Descriptions may be updated as and when required without prior warning. Any customers affected by such item description updates will be notified by email if the item has not yet been dispatched and they will be able to cancel their pre-order without penalty. This does not include any updates that are out of Longbow Gaming's control such as expected arrival due to manufacturer/transport delays.

English law governs these conditions of use and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts.